Frequently Asked Questions
When can I schedule a cynergi|suite™ Demo?
You can schedule a cynergi|suite demo by filling out our contact form or by calling 877-814-0089 to schedule a demo.
Is the cynergi|suite cloud secure?
Yes, your business information is stored on a private centralized server and sent through a state-of-the-art firewall for protection. The information is encrypted to protect your valuable business information.
Can I customize cynergi|suite for my business?
Yes, a customized company branded user interface can be created especially for your company. Also, additional customized features can be developed if requested. Contact us to learn more.
Do you offer staff training?
Absolutely. We offer interactive on-line training courses for cynergi|suite. Employee training can take place anywhere as long as there is a computer and internet connection. The employee masters each lesson at a self-directed pace. As the employee proceeds through tutorials, he or she will receive instant feedback confirming the choice or directing them to the appropriate response. No more voluminous documentation manuals that regularly become outdated and need reprinted. The documentation will be on-line and updated as changes occur. Once the training is complete and the employee has been tested for proficiency, certification is awarded and management can track employee progress.
When can I start using cynergi|suite?
Sign up and schedule your company migration for cynergi|suite today. The full version of cynergi|suite will be available January 1, 2012.
Can I transfer all my business information from a different software system easily into cynergi|suite?
Yes, we have a specially trained migration team of experts in order to assist in implementing the cynergi|suite management system in your business. Protecting your valuable business information is our top priority.
Why is cynergi|suite better than other rent-to-own software management systems?
cynergi|suite significantly enhances inventory and customer management processes and allows for improved sales functionality. The cynergi|suite Inventory Program allows for an enterprise-wide inventory search. This facilitates rentals through the ease of searching for an inventory item and attaching it to the customer rental agreement. Subsequently, product can be transferred or ordered in real-time.
What happens if my internet connection gets interrupted?
cynergi|suite also provides an offline mode. If the Internet connection is interrupted, users will be able to continue performing core business functions such as adding agreements and taking payments. Any offline work is automatically updated to the central server when connectivity is restored.
How much does cynergi|suite cost?
The cynergi|suite pricing is based off of the number of stores. For more information regarding pricing, fill out the contact form or call 877-814-0089 to learn more.
What is included for support with my cynergi|suite?
The cynergi|suite support team will assist you and your employees by offering 24-7 support. You can contact customer support via email at firstname.lastname@example.org or by calling 855-296-3744. Support team regular business hours are Monday-Friday 8 a.m. to 5 p.m. CST.
With all that is included in the “Suite,” what’s left to come?
By general release, cynergi|suite will include electronic delivery of purchase orders, further integration with mobile devices, a comprehensive performance management business intelligence tool, and options to migrate to more paperless solutions.